Privacy Policy

Last updated: [17-09-2026]

At Eloria's Fashion, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and what rights you have regarding your information when you visit or make a purchase through our online store.

Please review this Privacy Policy carefully. By using our website, you acknowledge the practices described below.

1. INFORMATION WE COLLECT

When you visit our website, place an order, create an account, contact us, or otherwise interact with our store, we may collect certain personal information.

Information you provide to us

Depending on how you use our website, we may collect information such as:

Your first and last name
Billing and shipping address
Email address
Telephone number
Payment and transaction information
Order details and purchase history
Information you provide when contacting our customer service
Any other information you voluntarily provide to us

We only request information that is reasonably necessary for the purposes described in this Privacy Policy.

Information collected automatically

When you browse our website, certain information may automatically be collected, including:

Your IP address
Browser type and version
Device type
Operating system
General location information
Pages you visit on our website
Referring website or source
Information about how you interact with our website

This information may be used to help us operate, maintain, secure, and improve our website and services.

2. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

To process and fulfill your orders
To process payments
To arrange shipping and delivery
To communicate with you regarding your orders
To provide customer support
To manage returns, refunds, and exchanges
To maintain and improve our website and services
To prevent fraud and protect the security of our website
To comply with applicable laws and legal obligations
To send marketing communications where you have provided the necessary consent
To provide you with information about products, promotions, or updates that may be relevant to you

We will only use your personal information where we have a lawful basis to do so.

3. CONSENT
How do we obtain your consent?

When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange delivery, or process a return, you consent to our collecting and using that information for that specific purpose.

If we would like to use your information for another purpose, such as direct marketing, we will ask for your consent where required by applicable law or rely on another lawful basis permitted by law.

How can you withdraw your consent?

If you have provided consent and later change your mind, you may withdraw your consent at any time by contacting us using the contact details provided at the end of this Privacy Policy.

Please note that withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

4. MARKETING COMMUNICATIONS

If you have opted in to receive marketing communications from us, we may send you emails about:

New products
Promotions and special offers
Collections
Updates about Eloria's Fashion
Other relevant information about our products or services

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

5. SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your personal information to third parties.

We may share personal information with trusted third-party service providers where this is necessary to operate our business and provide our services to you.

These providers may include:

Payment service providers
Shipping and delivery companies
Website and hosting providers
E-commerce service providers
Email and marketing service providers
Fraud prevention and security providers
Customer service providers
Analytics providers

These service providers may only process your information as necessary to provide their services to us, subject to applicable contractual and legal requirements.

We may also disclose your personal information where required by law, regulation, court order, legal process, or governmental authority, or where necessary to protect our legal rights, our customers, or the security of our website.

6. THIRD-PARTY SERVICES

Our website may use third-party services to help us operate our store, process payments, analyze website traffic, provide customer support, deliver orders, or perform other business functions.

Third-party providers may have their own privacy policies governing how they process personal information. We recommend reviewing the privacy policies of relevant third-party providers before using their services.

If you are redirected from our website to a third-party website, application, or payment page, that third party's own privacy policy may apply to the processing of your information.

Eloria's Fashion is not responsible for the privacy practices of third-party websites or services that we do not control.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside the country in which you live. As a result, your personal information may be transferred to, stored in, or processed in another country.

Where required by applicable data protection laws, we will take appropriate measures to ensure that international transfers of personal information are carried out lawfully and that appropriate safeguards are in place.

8. COOKIES

Our website may use cookies and similar technologies to provide essential functionality, remember your preferences, understand how visitors use our website, and improve your shopping experience.

Cookies may be used for purposes such as:

Keeping items in your shopping cart
Maintaining your browsing session
Remembering your preferences
Understanding website traffic and usage
Improving website performance
Providing relevant marketing where applicable

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Where appropriate, security technologies such as encryption may be used to protect information transmitted through our website.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including fulfilling orders, providing services, complying with legal and accounting obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required, we will take reasonable steps to delete it or anonymize it, where applicable.

11. YOUR PRIVACY RIGHTS

Depending on where you live and applicable data protection laws, you may have certain rights regarding your personal information.

These may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format
Lodge a complaint with the relevant data protection authority

To exercise any applicable rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. CHILDREN'S PRIVACY

Our website is not intended for individuals who are not legally permitted to make purchases or use our services under the laws applicable to them.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. BUSINESS INFORMATION

Business name: Eloria's Fashion

Business address:
[TO BE COMPLETED – INSERT BUSINESS ADDRESS]

Company registration number:
[TO BE COMPLETED]

VAT number:
[TO BE COMPLETED, IF APPLICABLE]

Email address:
[TO BE COMPLETED – INSERT PRIVACY/CUSTOMER SERVICE EMAIL ADDRESS]

Privacy contact:
[TO BE COMPLETED – INSERT PRIVACY CONTACT DETAILS]

IMPORTANT: The business address, company registration number, VAT number, email address, and privacy contact details above still need to be completed before publishing this Privacy Policy.

15. QUESTIONS AND CONTACT INFORMATION

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or would like more information about how we process your personal information, please contact us using the details below.

Eloria's Fashion

Email: [TO BE COMPLETED]

Address: [TO BE COMPLETED]

Company registration number: [TO BE COMPLETED]

VAT number: [TO BE COMPLETED, IF APPLICABLE]

We will review and respond to privacy-related requests within the timeframe required by applicable law.