Return policy

At Eloria's Fashion, we want you to feel confident and satisfied with every purchase. If you are not completely satisfied with your order, you may return eligible items within 14 days of receiving your order, subject to the conditions below.

This Returns & Refunds Policy applies to purchases made through the Eloria's Fashion online store.

1. RETURN PERIOD

You may request a return within 14 days of receiving your order.

To start a return, please contact our customer service team at:

[INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]

Please include your order number and the item(s) you would like to return.

Our customer service team will respond within 48 hours with further return instructions.

2. RETURN CONDITIONS

Returned clothing must be in the same condition in which it was received.

To be eligible for a refund, items must:

  • Be unworn and unused.

  • Be unwashed and unaltered.

  • Have all original tags and labels attached.

  • Be free from stains, makeup, perfume, deodorant, or other marks.

  • Not show signs of wear or damage.

  • Be returned in suitable packaging to protect the item during shipping.

You may carefully try on clothing to check the size and fit. However, items that show signs of use or wear may not be eligible for a full refund.

We recommend keeping all tags attached until you have decided whether you wish to keep the item.

3. SALE ITEMS

Sale items are eligible for return unless the item was discounted by 50% or more.

Items purchased with a discount of 50% or more are final sale and cannot be returned or refunded, unless the item is defective or the wrong item was sent.

The discount percentage is determined based on the original selling price displayed by Elorias Fashion at the time of purchase.

4. RETURN SHIPPING COSTS

The cost of returning an item is the responsibility of the customer.

Return shipping costs are non-refundable.

We strongly recommend using a tracked shipping service when returning an order. Eloria's Fashion is not responsible for returns that are lost or damaged while being shipped back to us.

If you received a defective, damaged, or incorrect item, please contact us before returning it. If the issue was caused by Eloria's Fashion, we will provide you with further instructions regarding the return.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us at:

[INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and the damage or defect.

  • Photographs of the packaging if relevant.

We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable solution.

Please wait for instructions from our customer service team before sending a damaged, defective, or incorrect item back.

6. HOW TO RETURN AN ITEM

To return an item:

  1. Contact [INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE] within 14 days of receiving your order.

  2. Include your order number and the item(s) you wish to return.

  3. Wait for our customer service team to provide return instructions.

  4. Carefully package the item(s).

  5. Send the return to the return address provided by Elorias Fashion.

  6. Keep your shipping receipt and tracking information until your refund has been completed.

[INSERT RETURN ADDRESS HERE]

Please do not send a return to an address that has not been provided or confirmed by Eloria's Fashion.

7. REFUNDS

Once your return arrives, we will inspect the item(s) to make sure they meet the conditions of this policy.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Eloria's Fashion will process approved refunds within 5–7 business days after the returned item has been inspected.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

You will receive an email confirmation once your return has been received and your refund has been processed.

8. PARTIAL OR REFUSED REFUNDS

A full refund may be refused if a returned item:

  • Has been worn or used.

  • Has been washed.

  • Has been altered.

  • Is damaged.

  • Has stains, makeup, perfume, deodorant, or other marks.

  • Is missing original tags where applicable.

  • Is returned outside the applicable return period.

  • Does not meet the return conditions stated in this policy.

Depending on the condition of the item, Eloria's Fashion may refuse the return or, where appropriate, issue a partial refund.

9. LOST RETURNS

Eloria's Fashion is not responsible for returned packages that are lost or damaged while in transit to our return address.

Customers are responsible for choosing an appropriate shipping method and are encouraged to use a tracked shipping service.

Please keep your proof of postage and tracking information until your refund has been confirmed.

10. DELAYED DELIVERIES

Delivery times may vary depending on the destination, carrier, weather, customs procedures, holidays, and other circumstances outside the control of Elorias Fashion.

A delay in delivery does not automatically qualify an order for a refund.

If your order appears to be significantly delayed or may have been lost in transit, please contact us at:

[INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]

We will assist you in investigating the shipment with the relevant carrier.

11. MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking information shows that your order has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location.

  • Around your property.

  • With household members.

  • With neighbors.

  • Any safe location indicated by the carrier.

If you still cannot locate the package, contact us so we can investigate the delivery with the carrier.

If the carrier confirms that the package was successfully delivered, Eloria's Fashion may not be responsible for the package after confirmed delivery, including packages that are subsequently lost or stolen.

12. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Eloria's Fashion is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

This also applies to packages that are not collected from a pickup location within the required timeframe.

If a carrier offers another delivery attempt or charges an additional delivery fee, these costs may be the responsibility of the customer.

13. REFUSED DELIVERIES

If a package is refused at the time of delivery, this does not automatically qualify as a return.

If you wish to return an order, please accept the delivery and follow the standard return procedure described in this policy.

If a refused package is returned to Elorias Fashion, we will contact you regarding the available options. Any applicable shipping or return costs may be deducted from the refund where permitted.

14. EXCHANGES

If you would like to change the size or colour of an item, please contact us at:

[INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]

Exchanges are subject to availability.

If the requested size or colour is unavailable, you may be required to return the original item and place a new order.

Return shipping costs for exchanges remain the responsibility of the customer unless the original item was defective, damaged, or incorrectly sent by Elorias Fashion.

15. LATE RETURNS

Return requests must be submitted within 14 days of receiving the order.

Returns requested after this period may not be accepted.

If you believe there are exceptional circumstances affecting your return, please contact our customer service team as soon as possible.

16. PROMOTIONAL OFFERS

Special promotions may have additional terms and conditions.

If an order was placed using a promotional offer, the refund may be adjusted if returning an item changes the conditions under which the promotion was originally applied.

Items discounted by 50% or more are final sale and cannot be returned, except where the item is defective or the wrong item was sent.

17. MISSING REFUND

If you have received confirmation that your refund has been processed but the money has not yet appeared in your account, please allow additional processing time for your bank or payment provider.

If the refund still has not appeared after the applicable processing period, please contact us at:

[INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]

We will be happy to assist you.

18. CONTACT

If you have any questions about returns, refunds, exchanges, or damaged items, please contact Eloria's Fashion:

Eloria's Fashion
Customer Service: [INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]
Website: [INSERT WEBSITE URL HERE]
Return Address: [INSERT RETURN ADDRESS HERE]
Customer Service Response Time: Within 48 hours

Our customer service team will be happy to assist you with your return or refund request.

19. IMPORTANT INFORMATION

This policy describes the standard return and refund process offered by Eloria's Fashion.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable Canadian law. Consumer protection requirements can vary depending on the province or territory and the circumstances of the purchase. Eloria's Fashion will comply with applicable mandatory consumer protection requirements.

Eloria's Fashion reserves the right to update this Returns & Refunds Policy when necessary. The version applicable to an order will be the policy in effect at the time of purchase, subject to any mandatory legal requirements.