Shipping policy

At Eloria's Fashion, we aim to process and deliver every order as quickly as possible. Please find our shipping information below.

1. PROCESSING & DELIVERY

Orders are generally processed and shipped within 24–48 hours.

For orders shipped to Canada, the estimated delivery time is:

  • Regular periods: 4–8 business days

  • Sale periods: 5–12 business days

During sales and periods of high demand, delivery may take slightly longer than usual.

Delivery times are estimates and may be affected by circumstances outside our control, such as customs delays, severe weather, strikes, public holidays, or carrier-related issues.

2. TRACKING

Every order will receive a tracking number once it has been shipped.

You will receive a shipping confirmation email containing your tracking information and a link to follow your package.

Please allow some time for tracking information to become active after your order has been shipped.

3. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your address, please contact us as soon as possible:

[INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]

We may be able to change the address if your order has not yet been processed. Once an order has been shipped, we cannot guarantee that changes will be possible.

Elorias Fashion is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

4. CUSTOMS & IMPORT FEES

Orders are shipped to Canada from outside Canada.

Depending on the order and applicable Canadian regulations, customs duties, import taxes, brokerage fees, or other charges may apply.

[CONFIRM WHETHER ELIORIAS FASHION OR THE CUSTOMER PAYS ANY CUSTOMS/IMPORT FEES]

Customs processing may also affect the estimated delivery time.

5. DELAYED, LOST OR MISSING ORDERS

If your order has not arrived within the estimated delivery timeframe, please contact us at:

[INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]

We will assist you in investigating the shipment with the relevant carrier.

If your tracking information states that your package has been delivered but you have not received it, please first check your delivery location and with household members or neighbours. If you still cannot locate the package, contact us so we can investigate.

6. MISSED OR REFUSED DELIVERIES

If a delivery attempt is unsuccessful, please follow the carrier's instructions regarding another delivery attempt or collection from a pickup location.

If an order is refused or returned because of an incorrect address, failure to collect the package, or another reason caused by the customer, additional shipping costs may apply if another delivery is requested.

7. CONTACT

For questions about your order or shipping, please contact:

Elorias Fashion
Email: [INSERT CUSTOMER SERVICE EMAIL ADDRESS HERE]
Website: [INSERT WEBSITE URL HERE]

Our customer service team aims to respond within 48 hours.